vecindad.

terms of service

Effective June 13, 2026 · Last updated June 13, 2026

1. Welcome to vecindad

These Terms of Service ("Terms") are a legally binding agreement between you and Vecindad, Inc., a Delaware corporation ("vecindad," "we," "us," or "our"), and govern your access to and use of the vecindad mobile application, website, and related products and services (collectively, the "Service").

By accessing or using the Service, creating an account, or clicking to accept these Terms, you agree to be bound by them. If you do not agree, do not access or use the Service.

These Terms incorporate by reference our Privacy Policy and Community Guidelines, each as updated from time to time. If there is a conflict between these Terms and any supplemental terms for a specific feature, the supplemental terms will control for that feature.

The Service may include content provided by other users and third parties. You understand that such content is the sole responsibility of the person or entity that posted it. vecindad does not control, endorse, or guarantee user-generated content, and we may, but are not obligated to, monitor or review content on the Service.

2. Eligibility

You may use the Service only if:

You may create and maintain only one account for yourself, and your account must represent a real individual using accurate and current information, subject to your ability to use a chosen display name.

We may refuse access to or use of the Service to any person or entity to the extent permitted by law.

3. Your account

To access certain features, you must create an account. You agree to provide accurate, complete, and current information and to keep that information updated.

You are responsible for maintaining the confidentiality and security of your account credentials, including your email account and any authenticator method associated with your account. You may not share your account or allow others to access it.

You are responsible for all activities that occur under your account, except to the extent caused by our own failure to use reasonable security measures. If you believe your account has been compromised, you must notify us promptly at support@askvecindad.com.

4. How the Service works

vecindad is a platform that enables users to connect with people they know, request and receive recommendations, save recommendations, and record whether they visited or liked a recommendation.

You understand and agree that:

In some product configurations, your content may be visible to your trust circle and, if enabled by the product and selected by you, to a broader city-based or cohort-based audience.

5. User content

The Service may allow you to create, upload, submit, store, send, or display text, photos, profile information, recommendations, validations, and other content ("User Content").

As between you and vecindad, you retain ownership of your User Content. By posting or submitting User Content through the Service, you grant vecindad a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to host, store, reproduce, modify, adapt, publish, display, perform, distribute, and otherwise use your User Content solely as necessary to operate, provide, improve, promote, and protect the Service.

This license ends when you delete your User Content or your account, except to the extent:

You represent and warrant that:

We may remove, refuse, review, screen, or delete any User Content at any time, in our sole discretion, although we have no obligation to do so.

6. Validation rules

Because trust and authenticity are core to the Service, only the user who received a recommendation may indicate whether they visited or liked that recommendation, unless a specific feature expressly states otherwise.

Submitting a false validation, including marking a recommendation as visited or liked when you did not in fact have the underlying experience, is prohibited ("Validation Fraud") and constitutes a material violation of these Terms.

If we reasonably believe Validation Fraud or related abuse has occurred, we may, to the extent permitted by law:

If the Service later includes incentives, credits, rewards, discounts, or other benefits tied to recommendations, visits, or validations, you must comply with any disclosure requirements we present in the product or in supplemental terms. You may not misrepresent your experience or conceal a material incentive where disclosure is required.

7. Prohibited conduct

You may not, and may not encourage or enable others to:

8. Reporting and moderation

Users may report content or behavior that may violate these Terms or the Community Guidelines. We may investigate reports and take action we consider appropriate, including removing content, issuing warnings, limiting visibility, suspending accounts, or terminating accounts.

We may, but are not required to, monitor the Service, review content, or take action in response to any particular report. We do not guarantee that any reported content will be removed or that any specific action will be taken within any particular time.

9. Suspension and termination

You may stop using the Service at any time and may delete your account through the Service where that functionality is available.

To the fullest extent permitted by law, we may suspend, restrict, or terminate your access to the Service, with or without notice, if:

We may also remove or reclaim usernames, disable access to content, or prevent re-registration where appropriate.

Sections that by their nature should survive termination will survive, including sections relating to ownership, licenses, disclaimers, limitations of liability, indemnity, arbitration, class waiver, and governing law.

10. Disclaimers

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE AND ALL CONTENT, FEATURES, AND MATERIALS MADE AVAILABLE THROUGH THE SERVICE ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY.

WITHOUT LIMITING THE FOREGOING, VECINDAD DISCLAIMS ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING, USAGE, OR TRADE.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY CONTENT OR RESULT OBTAINED THROUGH THE SERVICE WILL BE ACCURATE, COMPLETE, RELIABLE, OR SUITABLE FOR YOUR NEEDS.

WE ARE NOT RESPONSIBLE FOR ANY THIRD-PARTY CONTENT, USER CONTENT, BUSINESSES, SERVICE PROVIDERS, GOODS, OR SERVICES ACCESSED THROUGH OR IN CONNECTION WITH THE SERVICE. YOUR INTERACTIONS WITH OTHER USERS, BUSINESSES, AND THIRD PARTIES ARE SOLELY BETWEEN YOU AND THEM.

SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE DISCLAIMERS MAY NOT APPLY TO YOU.

11. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, VECINDAD AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, AGENTS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITY, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF VECINDAD FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) FIVE HUNDRED U.S. DOLLARS (US$500); OR (B) THE AMOUNT YOU PAID TO VECINDAD, IF ANY, FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

THE LIMITATIONS IN THIS SECTION APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law. Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you.

12. Indemnification

To the fullest extent permitted by law, you will defend, indemnify, and hold harmless Vecindad, Inc. and its officers, directors, employees, affiliates, agents, licensors, and service providers from and against any claims, demands, actions, proceedings, damages, judgments, awards, losses, liabilities, costs, and expenses, including reasonable attorneys' fees, arising out of or relating to:

We reserve the right, at our expense, to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of that claim.

13. Intellectual property

The Service, including its software, design, text, graphics, logos, trademarks, service marks, and other content, excluding User Content, is owned by vecindad or its licensors and is protected by intellectual property and other laws.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your personal, non-commercial use.

You may not use vecindad's name, logos, branding, or other proprietary materials without our prior written consent.

If you believe content on the Service infringes your copyright, you may submit a notice to our designated copyright agent at legal@askvecindad.com with the information required by 17 U.S.C. § 512(c)(3).

14. Changes to the Service and Terms

We may modify the Service, suspend features, discontinue portions of the Service, or change these Terms from time to time.

If we make material changes to these Terms, we will provide notice as appropriate under the circumstances, such as by posting the updated Terms, updating the "Last Updated" date, providing an in-app notice, or requiring renewed acceptance. Unless otherwise stated, changes will become effective when posted.

If you continue to access or use the Service after the updated Terms become effective, you agree to the revised Terms. If you do not agree, you must stop using the Service and delete your account.

15. Dispute resolution; arbitration agreement; class action waiver

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU AND VECINDAD TO RESOLVE MOST DISPUTES THROUGH FINAL AND BINDING INDIVIDUAL ARBITRATION, AND IT WAIVES YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE PROCEEDING. Consumer arbitration administered by AAA is a standard framework used in consumer agreements, with published rules and fee structures.

15.1 Informal dispute resolution

Before initiating arbitration or filing a claim in court, you and vecindad agree to try to resolve the dispute informally by contacting the other party with a written notice describing the dispute and the requested relief. You must send your notice to legal@askvecindad.com. We will send any notice to the email address associated with your account.

If the dispute is not resolved within sixty (60) days after notice is received, either party may proceed as otherwise permitted under this Section.

15.2 Agreement to arbitrate

Except for the carveouts in Section 15.5, you and vecindad agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Service, or your relationship with vecindad will be resolved by final and binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, as modified by these Terms. AAA's consumer rules are designed for disputes involving standardized consumer agreements and include published procedures and fee rules.

Arbitration will be conducted by a single arbitrator. The arbitrator will have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement, except that a court of competent jurisdiction will decide issues relating to the enforceability of the class action waiver in Section 15.3.

Arbitration may be conducted based on written submissions, by video conference, in person in Cook County, Illinois, or at another location mutually agreed by the parties, to the extent permitted by the applicable AAA rules.

15.3 Class action waiver

YOU AND VECINDAD AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF, CLASS MEMBER, PRIVATE ATTORNEY GENERAL, OR OTHER REPRESENTATIVE IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.

Unless both parties agree otherwise, the arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.

15.4 Opt-out right

You may opt out of this arbitration agreement by sending written notice to legal@askvecindad.com within thirty (30) days after you first agree to these Terms. Your notice must include your name, the email address associated with your account, and a clear statement that you want to opt out of arbitration.

If you opt out, this arbitration agreement will not apply to you, but the rest of these Terms will remain in effect.

15.5 Exceptions

Nothing in this Section prevents either party from:

15.6 Governing law

Except to the extent preempted by the Federal Arbitration Act, these Terms and any dispute arising out of or relating to these Terms or the Service will be governed by the laws of the State of Illinois, without regard to conflict-of-laws rules, except that matters relating to the internal corporate affairs of Vecindad, Inc. may be governed by Delaware law.

15.7 Venue for non-arbitrable disputes

To the extent a dispute is not subject to arbitration, you and vecindad agree that exclusive venue will lie in the state or federal courts located in Cook County, Illinois, and each party consents to the personal jurisdiction of those courts.

16. General

These Terms, together with any policies or supplemental terms incorporated by reference, constitute the entire agreement between you and vecindad regarding the Service and supersede prior agreements relating to the same subject matter.

If any provision of these Terms is found unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

Our failure to enforce any right or provision under these Terms will not constitute a waiver of that right or provision.

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms, in whole or in part, without restriction in connection with a merger, acquisition, corporate reorganization, or sale of assets, or by operation of law.

These Terms do not create any third-party beneficiary rights.

17. Contact

Vecindad, Inc. · Privacy · Terms · Community Guidelines · Delete account